I could be aging myself, but what about the back-office software that’s been driving business operations for at least two decades that utilize SVMs and other techniques unrelated to the transformer architecture or even deep learning??

I have always felt chat bots, although the most accessible, are the worst application of AI. Why would any business WANT to put layers of abstraction (sic ai chatbots) in between them and people who are potentially interested in paying them money?

The famous book series got it right: “Automate the boring stuff” best use-cases for AI are embedded deeply within operational tasks, abstracted away completely, and used in applications where limiting scope/context of information makes traditional software methods overly cumbersome or intractable.