I tend to avoid auto-cashiers. It's mostly because I find they don't save any time, and just exist to fire cashiers.

One place that they basically force you to use it, is my local drug store (big chain, that I won't call out by name).

Their auto-cashier absolutely sucks. It's almost impossible to avoid having an issue that requires you waiting around for the poor schulb to come over and fix.

They recently set up touchscreens, at the prescription counter.

I have not once had success with the touchscreen. It can never find me, or my wife. They always have to just take my information manually.

I suspect that the backend (the algorithm and main engine) is good. I think almost all the problems are with shoddy frontend stuff. For example, I think the touchscreen issue is capitalization, and the old system cut off our surnames, so I actually have to type in about half my name, in all caps, to have it find my prescription.

I feel personally offended, when I encounter stuff like that.

The big problem is that the exchanges are largely self-regulated. Or at least when I was in the field. A company I worked at sued a counterparty to our trade because we had proof of market manipulation. I won't say any of the details of who, etc, but the trades of the counterparty were so... plainly obvious of market manipulation in violation of the exchange's rules. At one point in that lawsuit the exchange's lawyers accidentally CC'd my bosses, showing that the exchange was colluding with the counterparty.

From what I was told, the issue for the exchange was that if they were found out to not enforce their self regulation then it'd be the precipitous event to the hammer coming down on them from regulatory bodies.

So yeah. Regulation's kinda shite here.