They are the person who announced the bot would be rolled out. If the person who announced the rollout isn't either the leader of the project or someone who can push for changes to it, then that's already totally against the community.

Second, this "community support forum" isn't just a corporate help desk. It's a forum for community supporters of Mozilla, an open source organisation for which community contributions are hugely important. Mozilla can't just fuck over parts of it's community and expect that to be business as usual.