"SUMO" = SUpport.MOzilla.org. It's the name for the entire Mozilla support organization; everybody involved in the linked discussion is in this organization. It doesn't seem like this person is related to the bot. They are a "Locale Leader" for Indonesia, which is the same position this poster is resigning from (but for Japan). They seem to be peers.

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gpm 3 hours ago | parent [-]

So I'm a complete outsider, but they do not appear to be in the same position as the poster. They are marked as "Mozilla Staff" and "SUMO Administrator" (amongst many other things), neither of which the complainant is marked as.

It is true both they and the person they are responding to are marked as "SUMO Locale Leaders"... but it seems rather clear from the context that is not the role they are inhabiting in their (non) apology and request for a "quick call" with the complainant.

The language they use is certainly not the language a peer would be expected to use either.

	▲	electroly 2 hours ago \| parent [-]
		Thanks for that info--I think you're right and I'm wrong. I didn't see the group memberships before but now I see that the replier is far more involved in SUMO. I had only seen that they were both locale leaders and that the replier was a staff member from the tag on the post.