> What in your opinion would be the right move now, after they rolled this bullshit auto-translator out and pissed off a lot of people in the community

In Japan? Sincere appology followed by resignation.

No, the Japanese absolutely do not set up a call to discuss things after you've scerwed and disrespected them. They respectfully give you the cold shoulder.

Mozilla should not be surprised if their market share dwindles in Japan after this.