Conversely, it's a bit strange for a for-profit company like Mozilla Corporation to rely on volunteer labor through its non-profit parent Mozilla Foundation to perform customer support.

There was a period where every company was trying to "crowd source" free labor. It died off because people didn't like working for corporations for free.

I can see why they have it under Mozilla.org. And lots of companies have community support.

But I do think we should ask ourselves whether companies have some sort of moral obligation to continue relying on unpaid labor because it might make the unpaid laborers feel a sense of meaning. I'm very sympathetic to the need to have a sense of meaning. But I'm less sympathetic to for-profit companies relying on unpaid labor and especially to the idea that we should encourage more of it.

There was probably a more tactful way to shift labor from passionate volunteers to soulless AI.

I too would be upset if an organization threw out a decade of translation work without any warning or discussion, in favor of a robot pretending to understand my language and failing.