Every job I've had with Gusto has managed to screw up payroll at some point. The support from Gusto is very poor, even a supervisor that's offshore when you call em won't be able to understand your basic questions.

My brother had an issue with Gusto, but I've not yet, after having used them for... probably at least 10 years now. Maybe longer. I was a refuge from quickbooks payroll which managed to screw up state filings such that I had 2 years of bad filings with the state where they were charging me late fees for things QP screwed up. Huge hassle, cost me days of time and a drive to the state capital to turn in paperwork in person. I swore off quickbooks payroll and have been happy with gusto ever since. But... I'm a single person who occasionally does payments to subcontractors, not dealing with payroll for dozens/hundreds.

lol they use LLMs to respond to support requests now and they don't seem to read what they're sending. I got an email from them where the LLM assumed I was the Gusto support representative:

> This was concerning to us, as we rely on Gusto to handle these automated compliance filings.

This was concerning to Gusto, as Gusto relies on Gusto to handle these automated compliance filings.

Their support is a literal train wreck