| ▲ | paulmbw 7 hours ago | |
We’re working on Fibre - secure file uploads for Intercom/Crisp, and uploads sent straight to your storage. I noticed a gap - our customers are required to upload sensitive documents but often hesitate at the thought of uploading documents in the intercom/crisp interface, citing privacy concerns. I thought, how difficult would it be to build an app that sends documents to your own Google drive - turns out it’s very easy. In a week, we built an app that renders an iframe in the intercom chat interface and sends documents straight to our google drive folder, bypassing intercom all together. We’re now investigating uploading to s3 or azure blob storage and generating summaries of documents that are sent to the intercom conversation thread so ops teams can triage quicker. Let me know what you think! | ||