I don’t know the story, but I’m not surprised. I led an effort to switch my company to Auth0 recently and they’re… bad. They have very poor support for anything even barely outside of normal, and when things are working correctly they not very good.

But when you have a requirement to move to a third party SaaS service, I suppose Auth0 is maybe the best of a bad bunch.

I interviewed for an SRE position at Auth0 years ago. My interviewer told me it was all held together by duct tape and prayers. I'm glad I didn't end up taking that position.

Same, I felt like I was writing my own auth. They don’t seem to understand that we’re trying to get away from the complexity of auth. I’ve talked with their sales people but may as well be talking to a wall.

Auth0 went downhill after being acquired by Okta.