It's always funny to me how they are still insisting on customer experience and good coffee house. In the bay area most starbucks have become the burger king of coffee shops: housing of drunk homeless people

Bay Area isn't rest of US and Canada. Based on my limited experience most of Bay Area looks like that, not just Starbucks.

The Starbucks's near me in Canada are fine. If they get rid of the long line of mobile order people, they'd be pretty fine.