I actually think understanding exactly how your customers do a thing is not an easy thing to be 100% sure of.

I've had sales, customer reps, even engineers and customers describe how a customer / they work ... and then I go and look and ... it's not how anyone said they work IRL.

▲ dotancohen 3 hours ago | parent [-]

  > I actually think understanding exactly how your customers do a thing is not an easy thing to be 100% sure of.

Nor is surveillance even necessarily a bad thing given the context. Would it be a better world in which Israel were not able to precisely target Hamas entities and assets? Surveillance is a big part of properly targeting the correct targets.

	▲	duxup 3 hours ago \| parent \| next [-]
		I wasn't addressing any of that. More generally that knowing what your customer is doing, even if someone "tells" you, it might not be accurate.
	▲	Capricorn2481 2 hours ago \| parent \| prev [-]
		> Would it be a better world in which Israel were not able to precisely target Hamas entities and assets They are already not doing that