> but the internal tools aren't exactly the best (Accenture is too expensive to work for Accenture, haha).

I've always found this part to be so crazy. It's seems like both a politically bad idea to not dogfood your own stuff and just also a bad business sense to not get "free" testers using the products.

Like, if you're buying a car and you ask the salesman which of these Subaru's they'd be and they respond with I'd go elsewhere and buy a Ford. Why would you buy one of their cars?

Having worked for a company of a similar profile, I can perhaps explain: the only folks working on internal tools are those who are so weak that they can’t be placed on a customer account as a billable resource… which is not a particularly high bar.

I have done several projects for Ford, one measure of the status of their employees was how many trial Ford cars they got at any one time, the most senior people that I knew were on three.