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goku12 2 days ago

> It's hard to understand why companies can't build things to last, use real buttons, provide parts for servicing at cost, add local APIs for anything "smart", forgo any secondary income streams (eg screens showing ads), and still make a profit.

It isn't that hard to understand. They can. They just choose not to, because success isn't defined by profits anymore. It's now defined by profit growth. The only ethical way to achieve that is to capture more market through relentless innovation and diversification. But that's impractical in a large corporation due to creeping inefficiency - it's a negative feedback loop. So they try the alternatives like:

a. seek rent on products they've already sold, even if there's no reason for it to be under a subscription (eg: heated car seats),

b. deliberately shortening the life of products (planned obsolescence), so that the consumer is forced to upgrade frequently

c. kill the concept of repair and reuse, forcing the consumer to spend even more frequently

d. sell your attention or data to interested third parties (ads)

e. gatekeep advanced or sometimes even basic access to your devices behind a paywall

f. and more.

Remember how HP's CEO said that those customers who don't take their subscription services are 'bad investments'? That's their attitude towards consumers now. We're no longer their esteemed customers. We're just cash cows for them to squeeze ever more tightly for our every last penny and drops of blood.

To summarize all the above in two words - 'insatiable greed'. But what worries me is how far they'll take it. What next? Washing machines that will hold your clothes hostage until you wire them a service fee? Lock you out of your home amenities like AC and power supply if they think yourey a racist? (This has happened already.) Robotic vacuum cleaners that follow you around and record you to recommend the number of contraceptives you should stock at home? Or mandatory heated toilet seats that will test your body wastes so that medical insurance companies can decide your premium?

southernplaces7 2 hours ago | parent | next [-]

An even bigger underlying problem is that people keep buying into and buying all this garbage, instead of rejecting it en masse through purchases of older, second-hand products or new products among the brands (admittedly less and less out there) that don't do these kinds of things.

Neither choice is exceptionally hard, but a vast percentage of the consumer market just keeps subjecting itself to being treated like this even when alternatives exist.

I've managed to live more than 20 years as an adult in his own home without ever buying a brain-fuckingly hostile consumer product for my home. It's truly not hard to do, or even expensive.

Companies may not care about individual consumers who don't buy again, but only as long as there aren't enough of them to harm your bottom line. Once that changes, they do start giving a shit, because you can't simply forever extract rent from a shrinking pool of people who still tolerate your shit and still grow, no matter how much you squeeze.

oliwarner 2 days ago | parent | prev | next [-]

> It isn't that hard to understand. They can.

What's hard to to understand is how we allow them. How the market hasn't seen an opening; why someone else hasn't started making machines to fill these niches.

There are so many pro-consumer ideas (I've only listed a few) that a company could seize upon to market themselves. And unlike pocket consumer-electronics, there's little barrier to entry. You don't need to reinvent anything (quite the opposite).

amenhotep 2 days ago | parent | next [-]

There's the dampening effect of private equity and reputation arbitrage to consider. If you build a company around steadfast refusal to profitmaxx, potential acquirers who are willing to apply these techniques can financially engineer their way to offering you a very, very, very tempting price for it. Your personal convictions will need to be proof against extremely strong financial motivation; and if you have partners or creditors, they'll need to share the same tenacity.

It still does seem like it should be more visible, though. I'm not sure how many good examples there are, if any, of new companies growing to an appreciable size from explicit repudiation of these practices only to then eventually be acquired and gutted. Maybe people who think like this just don't start companies.

goku12 2 days ago | parent | prev [-]

You're quite right there. I've wondered those myself. Here are some theories.

> What's hard to to understand is how we allow them.

I think that this has to do with two factors - motivation and organization. Ordinary people are not motivated enough to seek long term affordability and market health. They are easily tempted by anything convenient and cheap (in the short term). That's how big chains and big online shops were able to out-compete brick and mortar and mom and pop shops. Once the competition is gone, the big shops show their true colors and hold the market hostage to extract as much revenue as possible. BigCos can do this because they're motivated strongly by the promise of great profits to seek long term strategies like this (as delayed gratification). Meanwhile the consumers make short term gains and accumulate massive long term losses!

The second factor is organization. Consumers hardly ever organize to make a concerted effort to force the hand of big companies. For example, let's assume that someone is marketing a simple, good quality and long-lasting washing machine. The only catch is that it's pricier than the other 'smart washing machines' because of the lower scale of production. Assume that the people organized together and decided to buy only that washing machine or any other that competes with it on merits (but not the price). The new washing machine will eventually become cheaper and better because they can now increase the production capacity as profits roll in. Meanwhile, the other companies will be forced to make their offerings cheaper and remove any offending 'features' if they want to sell any of it. And when they do, it will restore the market competition and drive the market further in favor of the consumers. This is what we want.

However, what happens is exactly the opposite of the above. Someone introduces a smart washing machine into a market full of regular dumb washing machines. They make it cheaper by collaborating with other companies - like recording and selling user data to third parties. Since the consumers are not organized, a sizable portion of the population will start choosing it. That population doesn't have to be the majority. It needs to be just big enough for other manufacturers to notice the slump in their sales. Even if malpractice in the product is obvious, they'll choose to sacrifice their privacy for the short term savings with some justification like 'I don't have anything to hide'. What happens next is well known. Other companies notice the loss of sales and are forced to follow suite. At some point, even the consumers who were never willing to compromise will be left without any choice. This is a repeating story with a lot of products. But one where this is very egregiously obvious is the smart TV market.

Meanwhile, the big companies actually organize to drive the market in that direction - again motivated by profits. One well known example of this is the 'Geneva Cartel' where manufactures banded together to mandate planned obsolescence of electric bulbs. Another example is the US telecom industry. Those companies would have preferred to create a monopoly first and then do this. However due to the anti-monopoly laws, they're motivated to organize together as co-monopolies instead. To this end, even the billionaires that own these rival multinational giants maintain an exclusive and secretive social club where they conduct all these scheming. They behave exactly like those old royal families and modern crime syndicate families to protect their privileged position in society.

> How the market hasn't seen an opening; why someone else hasn't started making machines to fill these niches.

> There are so many pro-consumer ideas (I've only listed a few) that a company could seize upon to market themselves. And unlike pocket consumer-electronics, there's little barrier to entry. You don't need to reinvent anything (quite the opposite).

I think the above explanation answers these questions too. The final point is that the larger consumer community lacks the long-term strategic planning that involves sacrificing short term savings, and the ability to unite for a common cause. The much smaller business community uses these same skills effectively against the consumers to consolidate wealth as much as possible. This weakness of the consumer community is clearly evident even on HN. Despite being a technical community, a few here would rather argue that privacy is not important to them, than unite with everyone and use their weight to push the market in the opposite direction.

The above situation is not a lost cause though. People have united together to achieve much harder goals. What's needed is a solid motivation. And in this situation, that motivation can come from the awareness of the class war and the exploitation they're subjected to under it. That needs a lot of public campaigns. It needn't start big outright. It can start with token signs of protest and gradually build up mass and momentum from there as the people take notice. We already have such a campaign in progress right now - the clippy propic campaign that Louis Rossmann kicked off. We need more people to take similar initiatives.

red_rech a day ago | parent | prev [-]

> To summarize all the above in two words - 'insatiable greed'. But what worries me is how far they'll take it.

Neo feudalism. They’ve laid it out quite explicitly several times in the last few years