I'd argue this is an issue not just with "non-tech" folks, but even engineers who don't have experience with Prometheus and other time-series databases. Learning promql always seemed like a hard thing to ask of other engineers. Grafana has made it easier to explore and build queries over time, but there are still quirks and nuances that can be difficult to explain to people whose role doesn't typically involve scouring through metrics.

yeah promql is a nightmare... don't know if datadog's better at that