In Canada, we've already learned to always fly a European airline when possible. We have some legal protections but Canadian airlines are happy to put people on a complaint waiting list instead of doing anything - it's pretty laughable. As of August, there's 85k complaints waiting. It's a 1.5-2 years wait.

https://otc-cta.gc.ca/eng/air-travel-complaints-resolution-p...

There is a 90 day decision timeframe starting from the time of submitting a complaint.

But note: > Due to a high volume of complaints, there will be a delay between when a complaint is submitted and waits in the queue and when the complaint process will start.

wat

So... it's kinda like healthcare?