Your last paragraph is exactly why I'm avoiding the brand.

It's a premium product with subpar service.

You have Framework the ideal. Right to repair , replaceable parts, ownership rights.

Vs

Framework the company, weird QC issues, parts out of stock, iffy supply. Prices so high you might as well just buy a better laptop whenever you'd swap the main board out.

I think I'm just going with a Thinkpad for my next computer. I also prefer the all black look.