In order:

Nothing is stopping you from buying a used Framework. Admittedly, the market is much smaller than for refurbished Thinkpads, but it's smaller on both sides (demand and supply), I found several both on Frameworks own community marketplace and on ebay. And considering the fact that after you buy the first one, you will re-use the chassis and other, non-mainboard components across at least a few upgrades, I actually still think that a framework is the correct "environmental" decision. Plus, if I were to buy a used/refurbed Framework, I would be _supremely_ confident that if some sub-component of it came broken (or broke shortly after purchase), that I would be able to get the laptop as a whole up and running and not need to ewaste the whole thing.

Price-to-performance. This is true....the first time you buy the laptop. On subsquent upgrades, you are not paying the full price of the laptop, but only the mainaboard. Over a few upgrade cycles, the framework comes down _significantly_ in price. This is, in fact, close to the entire point of framework.

I can't speak to support. I have had no issues with my 16. I've heard stories in both directions (very good and very bad support). I guess I will say that it is reasonable to be more skeptical about the level of support one will receive from a new company wit a very small team.

The mainboard cost as much as a new laptop.

https://frame.work/products/mainboard-amd-ai300?v=FRANTE0009

AMD Ryzen™ AI 300 Series - Ryzen™ AI 9 HX 370

1000$

https://www.newegg.com/asus-vivobook-s14-14-0-non-touch-scre...

ASUS Vivobook S14 Laptop, Copilot+ PC AMD Ryzen AI 9 HX 370 32GB RAM 1TB SSD

1000$.

The pricing just isn't competitive imo. Plus PC laptops go on sale pretty often.

Except for Framework.

The issue IMO is a lack of scale. If Dell did this they could probably offer cheaper parts.

Plus the warranty options drive the price up, I can add a 200$ warranty on the above Asus and get 3 years.

1200$ vs 2000$ on the Amd 370 framework.

That said, I want Framework to succeed. It's good for the industry. It doesn't mean I'm personally ready to make the investment.