But that is a question that should be escalated to management right? If they charge the customer enough that allowing them to make 1.3M requests to update 60 entities makes sense, why not let them?

If they want the service stupidly overprovisioned to deal with these nutjobs, then that’s what we’ll do. I find that they’re generally receptive to the message of $10k per month to serve nutjobs, $100 per month to serve everyone else, though.

That’s the key - have that in place from the beginning.

Because many “enterprise” customers can spend literally millions doing shit the absolute wrong way, but have $0 budget for a developer to make it work right.