That's different, it's VOIP and it's part of your contract. Arrangements can be made to go around this.

But what happened here was, 000 calls that should have worked didn't, resulting in 4 linked death so far.

Having worked in that field a few years ago, I know that any minute in which 000 is inaccessible is a grave disaster. This was a colossal cluster f: 14 hours!