A few years back I found a bug that would make deleted photos show up in the Photos app on iPhone simply by putting transparent PNGs into the photo library. I reported it to Apple via web, no response. I called their support and talked to a very nice guy who had an in-depth conversation with me about it and even watched a video I made showing the bug. He said he was taking the issue "up the chain." About 6 months and two .x.x releases later and the bug still existed. I reported it again, no response.

So I emailed AppleInsider who did a short article about it and within two weeks another .x.x release came out and the bug was fixed.

Sadly I think this is one of the only ways to get big tech companies to take action these days. Cant tell you how many times I have read about Comcast, Verizon, etc screwing someone over and being unreasonable about it until theres an article on ArsTechnica or some similar site about it.

These companies don't care about having reliable products, they care about the average consumer having the perception that their products are reliable.