I ordered a quantity of o’reilly books from Amazon because that was the only outlet offered by them.

I received some real books, and several counterfeit copies. The same books weren’t even the same size, some also had thin pages, some yellow pages, and several with printing errors the others didn’t have.

Sadly I tried to contact the publisher and let them know about the counterfeit books in their listings and tried to warn them about what was going on, but their support people only wanted me to take it up with Amazon, and couldn’t understand how to escalate my concerns internally and just kept asking me if they could close the ticket.

Also Amazon refunds aren’t as smooth when you don’t live in the US and already paid customs duties on the counterfeit products, and the return shipping costs make returns prohibitively expensive.

I wouldn’t have even ordered from them in the first place if I could have avoided it.

I’m glad they are solving this problem, but I also kind of don’t want them to succeed because of their terrible legacy.