I find Philips quite an interesting player in imaging, PACS and related space. At the innovation space they might be coming up with new technologies and solutions but during service and delivery side they provide quite an awful service, at least in my personal experience in Singapore. I have friends at various healthcare institutions and we were just surprised how could the service be so bad for a vendor who is considered as a valuable one in the industry.

Their RIS and PACS software is also objectively poor, and they actively promote vendor lockin with solutions like iSyntax in the old IntelliSpace, and a horrifically bad and non-conforming IHE SWF implementation in Vue (which is partly Carestream’s fault to be fair).

They will also prefer to gaslight their clients rather than fix issues, and good luck if you’re already committed to an (un)managed service from them.