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> The customer service experience that I get from Google is orders of magnitude better than anything that I've gotten from a staffed government agency.

Really? That’s the exact opposite of my experience. How do you even contact Google?

I have had consistently great experiences with government agencies from my local utility to the IRS. With a government agency I call the clearly posted phone number and immediately get an actual person who solves the problem. With private companies I have to navigate byzantine phone trees or fight with brain dead chat bots.

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