Not "always", Apple doesn't provide official warranty in my country, and even replacing batteries carries significant risk. Forget about more involved types of servicing. There are lots of places like that.

I feel sorry for you. I have experienced their support in both Germany and The Netherlands and it's stellar. You can call them, get someone on the line in a few minutes and they will genuinely try to help you. One time there was an issue with a transaction (amount subtracted twice), within a few minutes of calling I was in contact with someone from their finance department who not only solved the issue, they also called back a few days later to verify that I got the refund and to check if I was happy with their help.

Another time my wife wanted Apple Care, but decided on the last day and the website didn't offer the option anymore. She called, they were really helpful and again called back a few days later to check everything is good on our end.

They are a big-tech company, but actually being able to call someone and getting swift help is refreshing.

Edit: I only now realize the accidental pun: you probably won't be getting 'Swift' help. :p