I got an email the other day saying I had a new voicemail. The content of the email was regarding a new voicemail I received, and I should click the attachment to listen to it. The header and info was from some service that I had never heard of and we definitely don't use. Also, the entire message was a screenshot of an actual email, so there was no text, just one image. The attachment was a .html file.

I reported it for phishing and I kid you not, less than 30 seconds later I got a response "Email is not suspicious"

What do you MEAN email is not suspicious? This is the most suspicious email I have ever received!