Remix.run Logo
pogue 4 days ago

Unrelated to reproductive rights, but my private Instagram account got suspended for community guidelines violations out of the blue & I lost all access to my old photos, my friends, contacts, years of DMs. I don't have the slightest idea what triggered it (and of course they won't tell you), nor is there apparently any way I'm aware of to appeal. Interestingly, I still have access to meta[.]ai for whatever reason, so I'm wondering if there is some way to talk to it to get out of InstaJail, or finding a prompt to get it to give you more info on who to contact or ANYTHING at all.

However, after hunting around on reddit for solutions, I was quickly made aware of underground groups of individuals (hackers? I'm not sure what you'd call them) who offer account recovery for up to 1 to 2 grand per instance. These aren't just the people who send you phishing messages claiming to get your account back, but offer full services such as promotion, getting unbanned, having other users banned and etc.

We've seen news reports in the past where individuals or groups get backend access into Meta and then offer these sorts of features. [1]

But who else has access to these sorts of tools & features? I wouldn't be surprised at all if Meta moderators or employees are making a very nice side hustle for themselves doing this, as they'd have not only the access, but presumably know how to hide their tracks.

Just a theory. Anyway, if anyone has any ideas on getting an Instagram account back or filing an appeal or whatever, any info would be appreciated.

[1] https://www.theglobeandmail.com/canada/article-instagram-fac...

United857 4 days ago | parent [-]

These are not hackers but Meta employees/contractors who make money on the side by using their access to internal support tooling/channels. It's a fireable offense (it's only intended for actual friends/family) but still happens a lot.

qingcharles 4 days ago | parent | next [-]

There are plenty at Twitter and TikTok too.

Sadly I can't find anyone to pay off at Google yet to fix my gmail (I have the username, password, and everything is forwarded to the recovery email I own, I just lost access to the phone number and they enabled 2FA without asking).

Reddit also, I can't find anyone there to unban my friend's account that got locked (due to a server outage), even after speaking directly to spez about it.

One tip: if your IG/FB account get suspended, then it's way cheaper to get it unbanned via black hat routes than if you roll the dice and try to appeal it. Appeals often end in perma-bans that are much harder for Meta employees to undo.

randycupertino 4 days ago | parent | next [-]

I'm permabanned IP-banned from reddit and it is so aggravating. Appeal is auto-rejected. :( Wish I knew someone there to help me out!

pogue 3 days ago | parent [-]

Why not just use a VPN?

pogue 3 days ago | parent | prev [-]

The only blackhat routes I came across were thousands of dollars...

pogue 4 days ago | parent | prev [-]

Do you have proof of this though? Otherwise, we're just speculating it's a likely possibility.

United857 4 days ago | parent | next [-]

I am a Meta employee. Don't want to disclose any inside info or dox myself but there's been other articles written about this, e.g. https://www.theverge.com/2022/11/17/23464297/meta-allegedly-...

pogue 4 days ago | parent [-]

Gotcha. Don't suppose you could help me with my Instagram account? :)

If pogue972 on Instagram suddenly got a reset email or something, I definitely wouldn't ask any questions.

jacobgkau 4 days ago | parent [-]

To be fair, he just said it's a fireable offense-- presumably (and according to the article he linked) to use the tools for people you don't know at all, not just to take money for it. (It's probably easier for Meta to prove an employee used the recovery tool than to prove they received money for it.) I do hope you get your account back, though.

pogue 4 days ago | parent [-]

Oh, I thought maybe I'd made a friend... :'(

Tbh, I'd be curious if it's even recoverable and what triggered the ban. I just got an email out of the blue asking me to fill out a captcha, reply to an SMS and send a selfie. I did all that and just got a reply I had violated "community guidelines" ¯\_(ツ)_/¯

Since it was a private account I never posted anything on, I was racking my brain what could have possibly got me flagged. All I did was reply to pics of ppl's pets (and sometimes cute girlies). Definitely nothing abusive.

From what I've read, the SMS was used just to automatically block any new account you make.

randycupertino 4 days ago | parent | prev [-]

There's this woman who slept with meta employees to get her account back:

https://www.newsweek.com/onlyfans-star-slept-meta-employees-...

> "So, I stalked them on Instagram through my backup but still slutty account," she said. "I managed to find a couple (employees), not from that department but still people that worked at Instagram in LA."

> She said she allegedly met up "with a couple" employees in the L>os Angeles area, adding that they know about her podcast.

> "We met up and I f*ked a couple of them and I was able to get my account back two-three times," Kitty Lixo said, recommending others with locked accounts to continue reaching out to the platform for eventual ban reversal.