Oh boy isn’t this the truth.

Firstly - Hah! this is the easier situation! This is Americans talking about reaching out to Americans. It’s even more fun when you are in another country, and need to go through your network to get attention to an issue.

Secondly - Everyone I know, who is in a T&S team or does content moderation hates this situation, and is glad that this is being highlighted. it’s considered unfair and absurd. Getting recourse because people know someone who know someone to get it to the right team, is NOT how things should work. Let alone at global levels.

I can give maybe a smaller firm or platform a pass. But at FAANG scales? Cmon.

——

This is also a reason why I think that Reddit dug its own grave, back when it found the testicular fortitude to oust moderators during the API black outs.

If a firm has the willingness to remove mods and craft new philosophies of engagement when the bottom line at risk - does it magically lose that capability during the remainder of the financial year?