> Despite this I'm still a paying customer because Claude is a fantastic product and I get a lot of value from it.

Doesn't that say it all? At this point the quality of the AI trumps reliability for the customer (you and me), so even though of course they should (and I'm sure will) focus on it, why would they prioritise reliability over model quality right now?

The up-theead complaint is that quality drops and draws a line to reliability. They (Anthropx) have two hard problems to solve.