That 30% is of ALL users, not users who made a request, important to note the weasel wording there.

How many users forget they have a sub? How many get a sub through work and don't use it often?

I'd bet a large number tbh based on other subscription services.

smca 4 days ago | parent | next [-]

(I work at Anthropic) It's 30% of all CC users that made a request during that period. We've updated the post to be clearer.

	▲	flutas 4 days ago \| parent [-]
		Thanks for the correction and updating the post. I typically read corporate posts as cynically as possible, since it's so common to word things in any way to make the company look better. Glad to see an outlier!

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extr 4 days ago | parent | prev [-]

That's a pretty cynical read. My personal impression is that Anthropic has a high level of integrity as an organization. Believe what you want, I'm inclined to give them the benefit of the doubt here and move on.

	▲	kashunstva 4 days ago \| parent [-]
		> My personal impression is that Anthropic has a high level of integrity as an organization. Unless you consider service responsiveness as a factor of integrity. Still waiting on a service message reply from third week of May. I’m sure it’s right around the corner though.