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levocardia 4 days ago

No, what that statement means is "we know that if we just say 'we weren't downgrading performance to save money', you won't believe us, so here is a deep dive on the actual reason it happened"

FossQuestion 3 days ago | parent | next [-]

What deep dive? They explained one of the three issues. and never offered a real solution to the problems. their action items list is just "We will test better next time..."

pluto_modadic 4 days ago | parent | prev | next [-]

they're big, and we expect proper behavior out of them when they mess up. that includes public details.

bravetraveler 4 days ago | parent | prev [-]

They can still do the deep dive, that is absolutely convincing. They likely did: distracted before I could finish [work, unfortunately - incident of our own]

My criticism is it's 'puffy'. The 'scope and complexity' for a public postmortem is 'customer-facing'. Otherwise it's a tree/forest scenario.

One might say 'the lady doth protest too much'; this should be routine. It is, elsewhere: see Cloud, Web Hosting, PBX. Pick your decade.