They don't let you record phone calls (at least in my country, call recording is blocked), but they'll let people look up other people etc?

I guess as long as the data is shared with three letter agencies and data mills, then why not.

With phone calls that would be tricky, so at least they disabled it to protect scammers.

When that feature did work, I was able to get money back from insurer as their sales person misrepresented the policy I paid for. I had it recorded and they had to pay up.

With call recording no longer available, I don't do any calls if I don't have a tablet with me to record it.