The signin 2SV SMS verbiage used by Chase is: "Chase: DON'T share. Use code 12345678 to confirm you're signing in. We'll NEVER call to ask for this code. Call us if you didn't request it."

I assume in the case where the customer initiates the call and support is verifying their identity via SMS, they use different text (i.e. not "to confirm you're signing in"). Otherwise, that'd be pretty ridiculous.

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eep_social 4 days ago | parent [-]

found today’s optimist, congrats you win one warm fuzzy feeling.

the verbiage is the same.

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ameliaquining 4 days ago | parent [-]

I think I at one point ran into this with Chase and the verbiage was not the same. Are you speaking from experience?

	▲	eep_social 15 hours ago \| parent [-]
		I am; I seem to recall it was Chase (and I do have a Chase account) but it could have been another bank or financial institution.