This is the other side of it. "Online everyone complains about X," but everyone is 200 randos online, hardly conclusive. If anything its more like the yelp effect. The people who are most likely to complain and celebrate online are the small vocal slice. Not even online really. The vast majority of people just dont give a damn so long as youtube, calls, and texting works (if its a phone), or whatever are probably the most common 3-4 activities most users do.