> they're protecting themselves

[citation needed]

The theory here is that it provides a marginal security improvement if there is malware on the phone, but if there is malware on the phone then there are a hundred other things it can do to the same effect and you're likely screwed anyway. And by doing this, you also block the user from taking screenshots, which is bad, because screenshots are harder for computers to parse, and that's a marginal security advantage. If the user is going to send e.g. their account number to someone else (for a legitimate reason), it's better that they do it as a screenshot than that you force them to type it as text, because text is machine searchable. Which is worse when that messaging system gets compromised and then the attacker can do a text search for a pattern matching a bank routing number and be more likely to discover that message than if it was only there in a JPG.

Meanwhile the primary consequence of preventing screenshots is to inconvenience customers, which is an actual cost to the bank, because there is only a threshold amount of BS customers will put up with before switching banks and banks are constantly pushing up against that line already with all of their other BS.

But then the lower-quality banks do it anyway because there is a box they can check which sounds like it's locking something down, so they check it without thinking. Which is a great canary for customers who want to know if their bank is dumb -- if they require this then they probably do all kinds of other dumb stuff and it's a strong indication you should switch banks before you get screwed by them doing some other foolish nonsense.

>because screenshots are harder for computers to parse, and that's a marginal security advantage. If the user is going to send e.g. their account number to someone else (for a legitimate reason), it's better that they do it as a screenshot than that you force them to type it as text, because text is machine searchable. Which is worse when that messaging system gets compromised and then the attacker can do a text search for a pattern matching a bank routing number and be more likely to discover that message than if it was only there in a JPG.

Tbf it is 2025, not 2010, it isnt that hard