I remember this! Sorry again for the frustration >_< We made our Stripe API requests a little more robust after this happened.

We do get a fair number of disputes like the author where customers will cancel after getting billed, and then dispute it, even though we always give refunds to people who email and ask for one. It also feels like there's been a significant up-tick in recent months of disputes like these, maybe a reflection of the current economic climate. Hard to blame the customer though, for all the reasons listed by the top comment -- sometimes it's just easier to do it through the bank than figure out how to cancel through an app you forgot you even subscribed to.

Haha, I'm amused you remember. I went back in my emails and it happened back in 2018. I was a not-so-eloquent college student back then. I appreciated that you both handled it with grace and kindness - sorry if I sounded irate at the time, and hope you're doing well these days. :)