Hi. I am sorry about this issue. Can you email dane@cloudflare.com, and it will get resolved? I am also working on more systematic fixes for when customers get into this situation.

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nextaccountic 2 days ago | parent | next [-]

The more systematic fix is to make paying customers speak with actual humans, rather than buggy AI

	▲	impendia 4 hours ago \| parent [-]
		Very strongly agreed. I can count on no hands the number of times I've contacted a company for support and had any interest in talking to AI. Indeed, the chatbots I've interacted with have all been so comically bad that I wondered if these companies were deliberately trying to frustrate me.

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sieep a day ago | parent | prev | next [-]

Escalating to a human in a time-appropriate manner seems like what people are asking for.

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dankwizard a day ago | parent | prev | next [-]

Weird how support suddenly answers questions when the tickets become public.

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thekonqueror a day ago | parent | prev | next [-]

Thanks, email sent.

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johnwheeler a day ago | parent | prev [-]

Thanks Dane!