This would be an excellent use of small claims court; you want paid-for service provided and they’re giving you the phone-tree runaround. The court would prefer a settlement be reached before trial and their legal team will have no trouble bypassing their support AI to get a ticket opened.

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PaulCarrack a day ago | parent [-]

Unfortunately that won't work. Most companies now have an arbitration clause meaning that you can't take them to small claims court.

Had a similar situation happen with another company. Went to take them to small claims but the judge threw it out because of the arbitration clause. We then spent months and many resources but were unable to continue because we couldn't successfully contact their arbitrator to proceed with the dispute. Long story short, we wrote it all off as it was becoming too expensive both with time and resources.

This is all by design, and admittedly, a clever way for companies to do what they do.

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Someone1234 a day ago | parent [-]

> Unfortunately that won't work. Most companies now have an arbitration clause meaning that you can't take them to small claims court.

They can only enforce that contractual agreement IF THEY SHOW UP TO COURT. Which costs them money, which means they will pay OP's issue attention which is what OP wants anyway as a resolution. Win/win.

In your case you wanted a cash settlement. In OP's case they want a resolution. Apples Vs. Oranges.

edit: Looks like someone at Cloudflare responded to OP's issue below anyway.

	▲	altairprime a day ago \| parent [-]
		> which means they will pay OP's issue attention which is what OP wants anyway as a resolution. Win/win. Precisely this. It isn’t always about getting your whole day in court; sometimes it’s just about getting a human to intervene at all. That said, arbitration would be just as acceptable as small claims court here. Either way, legal will see the petition and escalate internally. Arbitration costs a lot more than having someone open a support ticket, especially if your complaint says in plain language: “This is solely to get a human to tech support my problem because I’m trapped in a phone tree loop that won’t let me file a support ticket. I plan to withdraw my complaint as soon as a human being engages with the technical issue preventing me from contacting support, so I can resume spending my money on Cloudflare.” (Notice that this is careful not to demand a resolution to the issue. That’s really important.)