| ▲ | jddj 2 days ago | |||||||
> They must've had bad experience with companies in the past? Ever used a gym, airline, or subscribed to a newspaper? Many businesses are genuinely customer-hostile. | ||||||||
| ▲ | CamelCaseName 2 days ago | parent | next [-] | |||||||
I actually find airlines very customer friendly. Depending on your country / ticket, you have a 24 hour cooling off period, easy to call phone numbers, self serve web platforms and apps, very well documented processes and procedures. Most of the worst airlines have some of these things, because if they didn't, they wouldn't be allowed to operate in certain regions (Canada/US, EU) | ||||||||
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| ▲ | ta1243 a day ago | parent | prev [-] | |||||||
Newspaper and gym, sure. It's common enough that popular TV programs cover it https://www.youtube.com/watch?v=oh8PFs0LTKc Not sure about airlines though. | ||||||||