I very rarely refund anything, but when I do, I send a single email that I want a refund and if it isn't done promptly I will chargeback. It's usually the best customer service I get. No security questions, no Indian call centres, no "are you sure" questions. I don't blame people for just hitting the dispute button though. Years of piss poor customer service has conditioned it.

We always issue a refund if a customer asks, or at least try to find a compromise if the payment was made a very long time ago. In that case, it’s usually more about a pro-rated refund.

But recently I asked for a refund from a very popular project management system, and it was a nightmare, an absolutely terrible experience. After that, I gained a new level of respect for our own support team ))