1/ There is no "distribute a limited amount of funds". There is even less a "distribute a limited amount of funds after shareholder profit and massive executive paychecks". Customers have bought coverage; if the company overissued policies, they make a loss, or they go bankrupt and their own insurers cover the existing claims. Anything else is privatised profit and socialised losses, which even a callous teenager just blown away by their first glimpse at Ayn Rand should find objectionable.

2/ I carefully said "entitled to" to avoid a debate about personal responsibility and limit the conversation to "paid for a life-saving service they did not receive", which everyone will agree is wrong.

3/ If you think the CEO did not issue orders to make it as difficult to claim as possible, and drag the process as much as possible, you are a fool.

Denying help to a human is one thing. Denying them help after they paid for the help so you can buy a yacht another thing entirely.