Yes, it’s extremely rare to be stuck with a broken/wrong/missing item as a buyer on eBay. Selling is quite risky in some ways because eBay will nearly always side with a buyer. Every missing or broken thing I have purchased has been refunded or replaced. On the other hand, 3 things I have sold were claimed to not arrive. The only case where eBay decided in my favor was when the buyer had signed for the package in a literal USPS office :)