Indeed, depends on deployment and type of application.

If the customer has their own deployment of the app (on their own server or computer), then all you have to go with, when they report a problem, are logs. Of course, you also have to have a way to obtain those logs. In such cases, it's way better for the developers to also never use debugger, because they are then forced to ensure during development that logs do contain sufficient information to pinpoint a problem.

Using a debugger also already means that you can reproduce the problem yourself, which is already half of the solution :)