If you just want a different source, I can vouch for what cybergreg is saying.

Cybersecurity companies aren't passive data collectors like, say, Dropbox. They actively hunt for attacks in the data. To be clear, this goes way beyond MDR or EDR. The email security companies are hunting in your email, the network security companies are hunting in your network logs, so on. When they find things, they pick up the phone, and sometimes save you from wiring a million dollars to a bad guy or whatever.

The customer likes this very much, even if individual employees don't.