Is there a possibility of my work leaning to others? Does your staff have the ability to view prompts and responses? Is tenancy shared with other users, or entities other than your company?

This looks really promising since I have also been having all sorts of issues with Claude.

We never train on your prompts or completions, and for the API we don't store longer than 14 days (in fact, we don't ever intentionally store API prompts or completions at all, the 14 day policy was originally just to cover accidental log statements being deployed; we'll probably change it to no-store since it's confusing to say 14 days when we actually don't intentionally store). For the web UI we do have to store, since otherwise we couldn't show you your message history.

In terms of tenancy: we have our own dedicated VMs for our Kubernetes cluster via Azure, although I suspect a VM is not equivalent to an entire hardware node. We use Supabase for our Postgres DB, and Redis for ephemeral data; while we don't share access to that to any other company, we don't create a new DB for every user of our service, so there is user multitenancy there. Similarly, the same GPUs may serve many customers — otherwise we'd need to charge enormous amounts for inference. But, the requests themselves aren't intermingled; i.e. if you make a request, it doesn't affect someone else's.