Their product is advertised as "Managed EDR". That usually means they employ a SOC that will review alerts and then triage and orchestrate responses accordingly. The use case here is when your IT manage chooses to deploy this and give them full visibility into your assets because your company wants to effectively outsource security response.

It's a relatively common model, with MDR and MSSP providers doing similar things. I don't see it as much with EDR providers though.