>I had to install the app to keep some tabs on it, until their autopayment bug was fixed.

There's no web portal? If so, having the app might make the experience more pleasant, but it's hardly "essential".

You know what, fair point. I deleted XFinity from my phone, and removed it from the essay.

I originally did this because the negative experience of losing the internet was really high, but on reflection I think I'll have other warning signs. They did try to call