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kayson 7 days ago

I would love to switch over to Signal, but the video call quality pales in comparison to WhatsApp and FaceTime. Add to that issues with even sending pictures or videos on Android, and it's a really hard sell.

pxeboot 7 days ago | parent | next [-]

I agree the video call quality needs improvement, but sending photos and videos has always been flawless on Android for me.

kayson 7 days ago | parent [-]

Lucky you! I pretty much can never send videos. I'm guessing it's something format / compression / transcoding related. Pictures are hit or miss; I think it's an infrastructure thing.

mhitza 7 days ago | parent | prev [-]

> Add to that issues with even sending pictures or videos on Android, and it's a really hard sell.

What issues? The only issue I've seen with Signal and media files, was on iOS, where users aren't able to download them (copy them outside the signal app).

kayson 7 days ago | parent | next [-]

There are a lot of GitHub issues about this (mine being similar to the last one)

https://github.com/signalapp/Signal-Android/issues/10135

https://github.com/signalapp/Signal-Android/issues/13098

https://github.com/signalapp/Signal-Android/issues/11263

https://github.com/signalapp/Signal-Android/issues/14293

swores 7 days ago | parent | prev [-]

Anecdotally, I've not had any issues on iOS (not that I'm needing to download media files often, but I have saved quite a few photos and the occasional video over the years and don't recall any failures).

Not that my experience invalidates that of people who have had problems, just sharing to say that the problems haven't been universal.

mhitza 7 days ago | parent [-]

Thanks for calling this out. Apparently on iOS it's complicated, for some reason https://support.signal.org/hc/en-us/articles/360007317471-Vi...

On Android I tap on the image in chat, 3 dots and save. Way more involved on iOS. But at least I'll be able to point this out to my iOS peers.

swores 7 days ago | parent [-]

It's actually not more involved on iOS (unless you're unlucky and have problems with it not working - I've no idea if it's a tiny minority of people who have problems, or if I'm in a tiny minority of people for whom it works, or if it's somewhere in between). But for those of us who it does work for, it's just as simple as on Android.

You can hold down on the media, and after about a second it brings up a menu where one of the options is "Save", you tap this and it will be saved to your camera roll (ie open Photos app to see it). If it's a message with multiple photos/videos, you so the same thing and all of them will be downloaded at the same time.

Or instead of holding down to get the context menu, you can tap once to open full screen view of the media which has the iOS "share" button in the bottom left, which you can use if you either want to just save one thing from a message that had multiple photos/videos, or if instead of saving to the default place - it's the standard iOS share function, so you can choose from "save to photos" (ie a the default like above), or "save to files" (accessible from the iOS file manager or from other apps), or share directly to a different app (like an email client, or an FTP client if you have one installed, or to an app like DropBox, or any other app you have that supports the OS-wide share menu).

TLDR: The help page you linked to, the top part of that iOS section (that makes it seem complicated) is just explaining how to find an overview of all previously shared media for a contact/group, and then download from there, but you don't need to do that to download it if you're already looking at what you want to download in the main chat window. The bottom part on that page is my second option from above, which is basically identical to what you say about how to do it on Android - just 3 touches (press image, press 3 dots on Android or share icon on iOS, then press save image). But it's actually the more complicated way, with a 2 touch option available (hold down on image, then press "save" :)

(p.s. to any Signal devs reading this, if you'd like to offer a free backups subscription in return for me continuing to evangelise, or beta testing on my iPhone... feel free to reach out :P

And, although personally I'm more keen on the future feature or backing up either to iCloud or to my own server, may I make a suggestion that, if paying for you to backup media, I'd prefer to be able to pay for a "family" plan - as I've moved several family members onto Signal and would like to be able to gift them free backups rather than tell them all to start paying. I suspect I'm not the only person who would think an option to share storage with 5 or more family/friends would be worth paying a bit more than your current single-account price.)