> There is very little incentive to produce high-quality software, to not alienate your customers, and to support the thing you already sold.

I think some of what I'm trying to portray is that this should be the incentive. Either do it or you don't have a customer. Yet, the customers don't hold this standard.

As an individual consumer, if I don't get what I pay for, I return it or can even submit a charge-back. Is it not irresponsible of business management to not do the same?