Yeah, I’ve seen this play out before in a past role when we were dealing with a smaller SaaS vendor who suddenly decided to “reinterpret” our agreement. They didn’t outright tear up the contract, but they quietly shifted what features were included in our plan and suddenly started putting core functionality behind a new “premium” tier. Technically they argued that they were within their rights, but for us as customers it felt like a bait-and-switch. It created this immediate sense of distrust — not just with the product, but with the entire company. Even though we depended on them at the time, we started actively looking for alternatives, because who wants to be stuck building a business on top of a service that can just change the rules on a whim?