> Once the numbers start going up the toxicity increases by orders of magnitude. It's impossible to moderate.

As someone who spent an embarrassingly long time on what lots of people claim to be the most toxic forum in the world (not sure about that, it's the biggest in the Nordics though, that's for sure), and even moderated some categories on that forum that many people wouldn't touch with a ten-foot pole, it really isn't that hard to moderate even when the topics are sensitive and most users are assholes.

I'd argue that moderation is difficult today on lots of platforms because it's happening too much "on the fly" so you end up with moderators working with the rules differently and applying them differently, depending on mood/topic/whatever.

If you instead make a hard list of explicit rules, with examples, and also establish internal precedents that moderators can follow, a lot of the hard work around moderation basically disappears, regardless of how divisive the topic is. But it's hard and time-consuming work, and requires careful deliberation and transparent ruling.

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__s 5 days ago | parent [-]

I think part of that was volunteer moderation. Were you paid to moderate those boards? Most moderation was a form of community involvement

Recent social media (& maybe "recent" no longer applies) doesn't have this kind of community run tooling

	▲	diggan 4 days ago \| parent [-]
		> Were you paid to moderate those boards? No, none of the moderators were paid, but I do think the ~2/3 admins were paid. But yeah, I did it purely out of the want for the forum to remain high-quality, as did most of the other moderators AFAIK. > Recent social media (& maybe "recent" no longer applies) doesn't have this kind of community run tooling Agree, although reddit with its "every subreddit is basically its own forum but not really" (admins still delete stuff you wouldn't + vice-versa) kind of did an extreme version of community run tooling, with the obvious end result that moderation is super unequal across reddit, and opaque. Bluesky is worth mentioning as well, with their self-proclaimed "stackable" moderation, which is kind of some fresh air in the space. https://bsky.social/about/blog/03-12-2024-stackable-moderati...